Auni, your AI front desk
Always on.
Always personal.
Auni is the AI assistant inside Mimbbo's product suite, handling booking requests, questions, rescheduling, and handoffs so you can stay focused on the chair, not the inbox.
89%
of inquiries handled without stylist (example)
<2m
average response time (example)
4.9★
client satisfaction with Auni (example)
Auni
Dora's Chair · 3 active conversations
Live now
SM
Sarah M.
New client
Hi! Do you have any openings for a balayage next Saturday?
Hi Sarah! 👋 Yes, we have openings on Saturday April 27th. Emma Wilson is available at 10am and 1pm. Which works better?
10am would be perfect!
Amazing! I've reserved Saturday at 10am with Emma for your balayage ($240 · 2.5h). I'll send your appointment details by email.
Booking confirmed · $240 · Apr 27
TP
Taylor P.
Returning client
Quick question — how long does a keratin treatment take and what's the price range?
Great question, Taylor! Keratin treatments with Marcus typically take 2–3 hours and start at $250, depending on hair length. We recommend coming with clean, dry hair.
Do I need to avoid washing my hair after?
Yes — you'll want to skip washing for 72 hours after your appointment. Marcus will walk you through everything at your visit. Want me to check his availability?
Auni answering · No escalation needed
JC
Jessica C.
Regular client
Hey, something came up — can I move my Tuesday 2pm with Jamie?
Of course, Jessica! Let me check Jamie's availability. She has Thursday at 11am or Friday at 2pm open this week. Would either of those work?
Friday 2pm is great
Done! I've moved your Color + Cut to Friday April 26th at 2pm with Jamie. You'll get a new confirmation email shortly. See you then! 💛
Rescheduled · Fri Apr 26 · 2pm
What Auni handles
Everything a front desk
does — without the desk.
Auni uses Mimbbo's booking, client, and retention context to handle every type of client interaction with the warmth and knowledge of your best team member.
Booking & Scheduling
Checks real-time availability, matches clients to the right provider, and books appointments.
"Do you have Saturday mornings open?"
"Can I book with Jamie specifically?"
"What's the earliest I can get in?"
Rescheduling & Cancellations
Handles date changes gracefully, offers alternatives instantly, and updates the calendar without you lifting a finger.
"Something came up — can I move?"
"I need to cancel Thursday"
"Any earlier slots this week?"
Services & Pricing FAQs
Answers questions using your service menu, business information, and client context.
"How much is a balayage?"
"What's the difference between highlights and balayage?"
"Do you do keratin treatments?"
Appointment Details
Finds existing appointment details so clients can check their service, stylist, date, and time.
"When is my next appointment?"
"Who am I booked with?"
Email Follow-up
Sends follow-up emails using your client context and the actions you enable.
"Can you email me the details?"
"Can you remind me next week?"
Smart Escalation
Knows when to step back. Sensitive complaints, complex requests, or explicit asks for a human are handed off instantly with full context.
"I need to speak to someone directly"
"I had a problem with my last visit"
Deep Business Knowledge
Auni knows your business
inside and out.
Before Auni says a word to a client, it learns from Mimbbo's connected suite — service menus, cancellation policies, client history, and each stylist's specialties.
When Auni doesn't know
If a client asks something outside Auni's knowledge, it says so honestly and offers to connect them with your team.
Service Menu
Every service, price, duration, and add-on. Always current.
PricesDurationAdd-ons
Team Profiles
Each stylist's specialties, experience, and personality — so Auni can make the right match.
SpecialtiesAvailabilityBios
Policies
Cancellation, deposits, late arrivals — communicated clearly, every time.
CancellationsDepositsLate policy
Client History
Previous services, stylist preferences, and past conversations — so every reply feels personal.
Past servicesPreferencesLTV
24/7 Coverage
Handles dozens of
conversations at once.
conversations at once.
Auni helps with client conversations while you work, using your business information to answer questions and help clients book.
Simultaneous threads24/7 availabilityEmail conversationsTimely replies
Active Conversations — Right Now
KL
Kayla Lee
Any openings this week for a cut?
Auni respondingJust now
MR
Maria R.
Booked! See you Thursday 🙌
Booked · $1852m ago
DS
Diana S.
What's the difference between toning and gloss?
Answering FAQ4m ago
PK
Priya K.
I need to move my appointment
Rescheduled · Fri11m ago
AB
Anna B.
Is Jamie available Saturday morning?
Waiting on client18m ago
Conversations today
89% handled without escalation
47
Smart Handoff — Live Example
I had an issue with my last color — it came out much brassier than expected
I'm really sorry to hear that, Rachel. I want to make sure this is handled properly — let me connect you directly with the team so they can take care of you.
Handoff to Jamie Rodriguez
Full conversation + context passed through
Client
Rachel Kim · LTV $1,890
Last Visit
Color · Apr 12 · Jamie
Issue
Brassiness post-color
Risk Level
High — churn risk
Jamie notified · Full transcript attached · Suggested: complimentary toning
Smart Escalation
Knows when to
step aside.
step aside.
When a conversation needs your team, Auni can hand it over with the conversation context so you can take the next step.
Instant notificationFull transcriptChurn risk flaggedSuggested response
89%
of inquiries fully resolved (example)
<2m
average response time (example)
4.9★
client satisfaction score (example)
47
conversations handled per day (example)
Ready when you are
Let every conversation
move booking and retention
forward.
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